FAQ

Phishing attempts are unavaoidable. Stay calm when you get a call or email asking your Bank or Credit card details. Take your time to think when you get a call or email that looks “Like” WinDeal email. If it is a mail to renew your ad with WinDeal or a phone call, always log on to your WinDeal account and view whether you have received any similar intimations. We always recommend to follow instructions on mails in your WinDeal account only.

If at all you come across a message with a link, make sure it is windeal.ie/ only. Any other word along with .ie is clear indication of a phishing website. Just stay away from all such links.


If you have any questions, please feel free to get in touch with our support team on support@WinDeal.ie


 Safety practises
We highly recommend that you changed your WinDeal Login password regularly 

Explained below are the steps we recommend you to follow icase you are a victim of fraud.

Defrauded? What next
WinDeal take fraud management very seriously and follow processes and resources to help fight against potential crime via ads on our site. Based on the degree of crime, you have the options 

To report it to Gardaí to investigate
As a civil case matter between you and the seller
Discuss and resolve a misunderstanding  or
 contact WinDeal to find out what you should do.

Contact the Gardaí when
we strongly encourage you to contact your local Gardaí to report the incident or the advertiser if you: 

Defrauder is a seller on WinDeal.ie website
Evidences that the goods for sale are stollen 
Product posted for sale looks to have legal implications
Before you go to the Gardaí, make sure you have tried all your cards and is convinced that only Gardai can resolve the issue.

Walk in to your nearest Garda station and file your complaint or make a call to your local Garda station.Mostly your case will be taken over phone and invistigation will follow. Follow the link garda.ie/stations to find the local station number.

Evidences matter.
You should furnish details such as the date and time of the offence, who the victim is and more importantly the identity of the suspects to The Gardaí.

Keep all records in support of your case ready to share it with The Gardaí. It will assist them in booking the suspect at a resonable time.
If any communications were done with the suspect using WinDeal email system, you can take prints of the same and produce it as proof. 

The next step
Based on your reports and Initial steps of investigation, The Gardaí will decide whether it is a criminal offence or a civil case dispute to give you directions accordingly.

Dealing with a crime
Keep the crime reference number with you for future reference of the case .If the case is taken up by the Gardaí for further investigation, the investigating Garda will contact WinDeal, and we’ll provide the information the Gardaí need to help with the investigation.

Dealing with a civil matter
If your case is found by the investigating Gardai as a civil case, you will be adviced to report the matter to the County court to recover your losses. We recommend you to visit the County court website and read the resources available in the website in such cases.
 
WinDeal and the Gardaí
We work closely with The Gardaí and other government agencies to keep our community safe and free from crime.

All our effforts are towards maintaining WinDeal a safe place to buy and sell

It is observed that Online users who are vigilant, use common sense while taking decisions and at the same time reacts to suspicious mails, phone calls, text messages by reporting the matter to WinDeal support team are less valnerable to Scam’s.
Neither WinDeal nor any major online website’s operating from anywhere in the globe are suseptable to Scam. We belive that theresource we provide helps you to be safe from Scam.


Please note that these scams are not unique to WinDeal - they happen in all forums for classified ads.

As per the Data Protection rights, no company or representaives of a company has the right to contact you to offer advertising in their website. Legal department of WinDeal confirms that, such calls are illegal and a WinDeal customer has all the rights to lodge a complaint in such instances. If you experience any such calls, we recommend you to report the same to Data Protection Commissioner.
Have you been contacted by another company offering advertising on their site? We have checked with our legal advisors and they have verified that what they are doing is not permitted and they should NOT contact you in this way, as this is in breach of your Data Protection rights. We really encourage you to report these unsolicited phone calls to the Data Protection Commissioner. Click on the link to read more 
https://www.dataprotection.ie/ViewDoc.asp?fn=/documents/complaint/default.asp&CatID=51&m=p

 

Mostly you come across genuine WinDeal users who can be trusted.

Some simple thumb rules will give ease of mind when you are on WinDeal to sell or buy.

Prefer to deal with people near your locality, so that you can meet the person to avoid saftey and security issues to a large extend.

Meeting place must be at a time and place that is comfortable.

It is safe to fix a place where there is enough crowd, under camera surveliance.

Take along a friend or well wisher along for the meeting.

Your meeting plan must be shared with couple of your best known friends, just to make sure help is just a call away.  

Make sure your mobile has battery charge and you are carring it along.   

 Maintian respect and privacy of the Seller just in case you are meeeting at their house.    

A seller is as cautious as you are, do not build an impression on the seller any kind of suspicion in the manner you speak or deal with them.

Think twice if the seller offers an unbelivable price.     

You should be cautious if the seller is asking you to take a decision fast.

Always check the genuines of a product to be on the safer side, request a purchase proof as applicable.

Verify the telephone numbers of the seller to contact just in case you have a query on the product after purchase.

Prefer paying the seller with a bank draft as it may not be safe to carry money                                         

Make sure that on full payment, the product is free of obligations, attachments or any legal bindings and completely in your name.

Avoid paying for the product through Western Union or other money transfer services.

WinDeal does not encourage any escrow company i.e. companies that will transfer money on behalf of a buyer. We strongly recommend that WinDealer users meet with a buyer or seller in person. 

Verify with the Hire Purchase Register that the vehicle is not under a Hire Purchase agreement.

Use online services to check the vehicle’s history, there are a number of great Irish online services: MyWheels, Motorcheck, and Cartell.

A trusted mechanic can be called in to do a check up on the vehicle before handing over the money.

                                                                                                                                                                                                                                     

 

It’s all a game of common sense when you are out to buy or sell a product on a classified website. WinDeal.ie takes all efforts to keep your experience a memorable one.
Sellers tips.
Prefer to deal with people near your locality, so that you can meet the person to avoid saftey and security issues to a large extend.

Meeting place must be at a time and place that is comfortable.                                                              

It is safe to fix a place where there is enough crowd, under camera surveliance.                                       

Take along a friend or well wisher along for the meeting.                                                                  

Your meeting plan must be shared with couple of your best known friends, just to make sure help is just a call away.    

Make sure your mobile has battery charge and you are carring it along.                                                      

In case you live alone, do not shre this information with the buyer.

If you prefer to call the buyer to your house to see and buy the product, make sure you decide where to talk with him and keep the room neat and of course keep away all things that can be valuable.              

Be aware that a buyer will always be nervous to meet a stranger and that too when he is carring cash for the purchase. Make him feel you are trust worthy.                                                                                            .

Make sure that the product you wish to sell is by all means ready for sale before a buyer arrives.

  • Prefer bank transfer or cheque or draft and verify the same with the bank before handing over the product do not accept foreign cheques or bank drafts as payment.

Incase you are paid a large amount in cash , take the help of someone you trust to check the genuiness of the notes.                                

After the money transactions are over, when you sell a vehicle make sure you transfer all right on the vehicle to the buyers name.

For more information you can go to the Citizens information website

 

WinDeal is a premier free, user-to-user local community classifieds site. You can use the  site to post and search ads, to find a new place to live, buy a new car, find a job  and much more. Give it a try!

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